TyreLoop (“TyreLoop”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal and business information you provide while using the TyreLoop mobile application, website and related services (collectively, the “Platform”).
This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you.
By using TyreLoop, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
Depending on how you use TyreLoop, we may collect the following categories of information.
A. Account Information
When you create an account, we may collect:
Name
Mobile number
Email address
Password or authentication information
Profile information
Business/company name
Business category
Business address
City and state
GST or other business information where voluntarily provided
Business registration or verification information where applicable
B. Business Profile Information
If you create a business profile, listing or company page, information you choose to publish may include:
Company name
Products and services
Scrap tyre requirements
Recycled product information
Machinery and technology information
Business location
Contact information
Business description
Photos, documents and other uploaded material
Ratings and reviews
Other information you voluntarily publish on the Platform
Information that you choose to make publicly visible may be accessible to other TyreLoop users.
C. Transaction and Wallet Information
Where supported by TyreLoop, we may process information relating to:
Wallet transactions
Payment status
Transaction references
Amounts paid or received
Refunds
Wallet balance
Subscription or service payments
TyreLoop may use third-party payment service providers for processing payments. Payment card, banking or other sensitive payment credentials may be handled directly by the relevant payment provider in accordance with its own privacy policy.
D. Communication and Lead Information
When you communicate with another business or submit an enquiry, we may collect:
Enquiry details
Messages
Contact information
Lead information
Communication history
Business requirements
Information submitted through our Lead Management System (“LMS”)
This information may be used to facilitate communication and manage business enquiries.
E. Device and Technical Information
We may automatically collect certain technical information, such as:
Device type
Operating system
App version
IP address
Device identifiers
Browser information
Log information
Crash reports
Usage information
F. Location Information
If you enable location-related permissions, TyreLoop may collect location information to provide relevant location-based features, such as helping you discover businesses or services near a particular location.
You can manage location permissions through your device settings.
2. How We Use Your Information
We may use collected information to:
Create and manage your TyreLoop account
Create and maintain your business profile
Help businesses discover buyers, sellers and suppliers
Facilitate business enquiries and connections
Manage leads through the LMS
Facilitate supported payments and wallet transactions
Provide logistics-related services or connections
Process ratings and reviews
Verify or authenticate businesses where applicable
Provide customer and technical support
Provide industry news and updates
Provide EPR-related information and services
Provide consultation and professional services
Improve our Platform and services
Personalize your experience
Detect fraud, misuse and security threats
Maintain Platform security
Communicate with you regarding your account, transactions or services
Send promotional communications where permitted
Comply with applicable laws and lawful requests from authorities
We aim to process personal information for specified and legitimate purposes and only to the extent reasonably necessary for those purposes. This is consistent with the purpose-specific consent approach reflected in India’s Digital Personal Data Protection Act, 2023.
3. Business Information and Public Profiles
TyreLoop is a B2B ecosystem.
When you voluntarily publish business information on TyreLoop, such information may be visible to other users and may be used by them to contact you or evaluate your business.
You are responsible for ensuring that information you publish is accurate, lawful and that you have the necessary rights to publish it.
4. Ratings and Reviews
TyreLoop may allow users to rate and review businesses.
Ratings and reviews may become publicly visible on the Platform.
Users must not:
Post fake reviews
Manipulate ratings
Impersonate another person or business
Post defamatory or unlawful content
Upload confidential information without authorization
Use ratings to threaten or extort another business
TyreLoop may remove or restrict reviews that violate our policies or applicable law.
5. Sharing of Information
We may share information with:
Service Providers
We may use third-party service providers for:
Hosting
Cloud infrastructure
Payment processing
Communication
Analytics
Customer support
Security
Logistics
Verification
Notifications
Other technology services
Such providers may process information on our behalf where necessary to provide their services.
Other TyreLoop Users
Information that you voluntarily publish as part of your public business profile, listings, enquiries or reviews may be visible to other users.
Legal and Regulatory Authorities
We may disclose information where required or permitted by applicable law, regulation, court order, governmental request or legal process.
Business Transfers
If TyreLoop is involved in a merger, acquisition, restructuring, financing, sale of assets or similar transaction, information may be transferred as part of that transaction, subject to applicable law.
6. Data Security
We take reasonable technical and organizational measures to protect information against unauthorized access, misuse, loss, alteration or disclosure.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
You are responsible for keeping your account credentials confidential and should immediately notify us if you believe your account has been compromised.
7. Data Retention
We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
Providing services
Maintaining business records
Completing transactions
Resolving disputes
Preventing fraud
Complying with legal obligations
Enforcing agreements
When information is no longer required, we may delete, anonymize or securely dispose of it in accordance with applicable law and our retention practices.
8. Your Rights and Choices
Subject to applicable law, you may have rights relating to your personal data, including the ability to:
Request information about processing of your personal data
Request correction of inaccurate information
Request deletion where applicable
Withdraw consent where processing is based on consent
Raise a grievance
Request other rights available under applicable data-protection law
Where consent is the legal basis for processing, applicable law provides for withdrawal of consent, subject to legal limitations and consequences.
To exercise applicable rights, contact us using the details below.
9. Cookies and Similar Technologies
Our website and certain Platform services may use cookies and similar technologies for:
Authentication
Security
Analytics
Performance
Preferences
Improving user experience
You may be able to manage cookies through your browser settings.
10. Children’s Privacy
TyreLoop is intended primarily for businesses and adult users.
We do not knowingly seek to collect personal information from children in violation of applicable law.
If you believe a child has provided personal information to us improperly, please contact us.
11. Third-Party Links and Services
TyreLoop may contain links to third-party websites, applications or services.
We are not responsible for the privacy practices, security or content of third-party services.
You should review their respective privacy policies before providing information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When changes are made, we may update the “Last Updated” date and, where required, provide additional notice.
Your continued use of TyreLoop after an updated Privacy Policy becomes effective constitutes acknowledgment of the updated policy to the extent permitted by law.
13. Contact Us
For privacy questions, requests or grievances:
TyreLoop
Legal Entity: [LEGAL COMPANY NAME]
Address: [REGISTERED ADDRESS]
Email: [PRIVACY EMAIL]
Phone: [CONTACT NUMBER]
Grievance Officer / Privacy Contact:
Name: [NAME]
Email: [EMAIL]
Phone: [PHONE]